Communication Psychology - with Gerhard Ohrband

In communication psychology and HR practice, one of the most underestimated steps before a difficult conversation is clarifying your own internal position toward the other person. This is not a “soft” or optional step. In many cases, it is what determines whether a conversation becomes constructive, confusing, or emotionally distorted. Mixed Perceptions Are the Norm, Not the Exception A common mistake in professional communication is the assumption that we need a single, unified judgment about another person before we can speak clearly to them. In reality, most workplace relationships are inherently mixed. Few people—outside of extreme cases such as highly polarizing public figures—trigger purely positive or purely negative reactions. More often, several perceptions coexist at the same time: Certain behaviors are appreciated, while others are experienced as frustrating or inefficient. Some traits are personally likable, while others create tension or resistance in a working...